Tourist Protection Bureau

The Tourist Protection Bureau (SPT) has been created to protect your consumer rights by helping you to solve any problem that may arise regarding the touristic services you hire in Peru.

What does SPT do?
The SPT intercedes on behalf of tourist to obtain immediate attention from the individual or company that fails to provide optimal and timely service, or does not comply with contractual terms or advertised conditions.

How do you reach the SPT?
By telephoning or faxing the 24 hours Hot Line: (51 1) 224-7888

When calling from a Peruvian city other than Lima, dial 01 first or call toll free : 0800-4-2579 (Not available by pay phone)

When calling kindly give the operator your full name, explain your problem briefly, and identify the individual or company involved. This is not a recorded message service.

To serve you, it has teams of assistants that will be able to help you by phone or in person, as it is required.

The attention will be in Spanish or English.

How can the Tourist Protection Bureau help you?

  • When there is a contractual nonfulfillment, bad service or inexact information on the part of a supplier of tourist services (example: airlines, travel agencies, lodging establishments, restaurants, etc.)
  • When you require a consultation in the cases of loss or theft of documents or values.
  • If you consider that they have charged you a different rate (superior) for being a foreigner.
  • In emergency situations.
  • In situations of irregularities with police agents, customs officers or migrations.
  • When it requires orientation on the procedures with customs officers or migrations.
  • If you require to go to sources of tourist information.

The SPT does not:

  • Provide tourist information on rates or schedules.
  • Handle reservations
  • Recommended specific travel agencies, accomodation, restaurants or transportation services

National Institute for Defense of Free Competition and Protection of Intellectual Property (INDECOPI)

E Mail:

Offices in Lima: La Prosa 138, San Borja.
Phone: (0511) 224-7888
P.O. Box 1596 - Lima 1

National phone: 0-800-42579 (cost reverted from counties in Peru)

Offices in Cusco: 250 Portal Los Carrizos and International Airport Velasco Astete
Telephone 25-2974

See also: