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TERMS & CONDITIONS
(Versión Español)
Programs and Services Prices:
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All prices are listed in American dollars and include all
taxes for non-residents in Peru tourists.
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Prices for groups over 15 passengers are subject to
discounts. Please ask our reservation agent at
vacation_manager@go2peru.info
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All air and bus fares are subject to changes and
availability, which must be confirmed the date of making the reservation
Reservations, Payments and Deposits:
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The system must only process reserves received at least 7
days before the date of beginning of the tourist services. Otherwise Go2Peru
reserve the right of deny the reserve.
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To confirm your reserves, we must have received the
payment for services or the guarantee deposit.
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All payments or deposits must be made through our online
system.
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Your credit card must be charged alter the availability
of all the services required have been confirmed.
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Online Transaction Service Fee: A non-refundable fee of
up to US $ 9.50 per transaction is charged for each reserve Our system works
as an intermediary between travel suppliers and passengers in the process of
reserve and payment f of travel services. In order to make easier the
reservation process we have trading agreements with some companies that
manage themselves their own reservation systems and payments (as hotels,
tour operators, trains and buses) through Go2Peru.
Tourist Packages / Tour Reservations
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All requirement of tourist package or tour which are
confirmed, have all services guaranteed.
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The confirmation of your reserve must be sent by e-mail
with the reservation code of each tourist program required.
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The confirmation will only proceed after we receive your
on-line reserve or a guarantee deposit.
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The guarantee deposit is a payment in advance of US $
100.00 per person , which is not refundable if the reserve is cancelled.
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The total payment of the packages / tours must be made 60
days prior of the beginning date of the travel program.
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The passenger will be contacted by tour operator in the
place indicated in the tour program or itinerary, after identify with
passport or Identity document and mention the reserve confirmation code,
will be enough to begin bringing the tourist services
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Is responsibility of the passengers to bring their
arrival and departure information at proper anticipation.
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In case the passenger requires pick up from a different
point than the one set in the program - itinerary, must have to coordinate
in advance with Go2Peru
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Parts of the package / tour not used by passenger due its
own decision will be not refunded if package / tour is going on.
Penalties:
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Every cancellation made by passenger before 60 days
prior the beginning date of the tour, must be subject to a penalty of US
$ 100 of the non-refundable deposit plus US $ 25 of administrative
expenses.
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Every cancellation made by passenger within 59 and
31days prior the beginning date of tour, must be subject to a penalty of
50% of the program price plus US $ 25 of administrative expenses.
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Every cancellation made by passenger, between 29 or
less prior the beginning date of the tour must be subject to a penalty
of 100% of the program price
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Note: Reservations for Inca Trail programs are not
refundable. Not changeable in any case
Hotel Reservations: (Not included in
Tourist Packages)
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All requirement of hotel accommodation which are
confirmed, are guaranteed.
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The confirmation of the reserve must be sent by e-mail
with the hotel reservation code.
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Breakfast and transfer from the airport are included only
if it is specified and published by the hotel, Otherwise the price includes
only the accommodation.
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Passengers only have to show their passports or document
at the hotel and give the confirmation code. This is enough to take the
room.
Penalties:
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For every cancellation made by the passenger, more
than 16 days prior the arrival must be subject to a penalty of US $
25.00 for administrative expenses.
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For every cancellation made by the passenger, within
the 15 days prior the arrival, must be subject to a penalty of the first
night amount plus the US $ 25.00
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In the case that passenger doesn’t cancel at proper
anticipation and doesn't arrive at the hotel (no show) at the reserved
date, must loose the payment of all the nights reserved.
Air, Bus or Train Tickets Reservations (Not
included in Tourist Packages)
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Every confirmed reserve is guaranteed.
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The flight tickets are e-tickets and passenger don't
require any paper or physical document. It is necessary only to show the
passport of identification document at the counter and give the confirmation
code, then you can pick up your boarding pass or ticket.
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Passengers have to be at the station or airport at
indicated time and pick up their boarding passes to board.
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The confirmation of the requested reserve, must be sent
by an e-mail, with the confirmation code of each transportation company
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Fares of airlines are subject to confirmation on the day
of reservation, and can be modified getting higher or cheaper, it depends on
the availability of the fare.
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Once ticket is issued, it may not be reassigned to a
different passenger or airline.
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Passengers may contact the transporter one day before the
departure, in order to reconfirm the departure hour. It can change.
Penalties:
Cancelations of Air tickets:
Changes of date, flight or route (Domestic flights):
| Airline |
Change of Date |
Change of Flight |
Change of Route |
| Lan Peru |
US $ 62 |
US $ 62 |
US $ 62 |
| Taca Peru |
US $ 75 |
US $ 75 |
US $ 75 |
| Star Peru |
US $ 55 |
US $ 55 |
US $ 55 |
| Peruvian Airlines |
US $ 25 |
US $ 25 |
US $ 25 |
Penalties:
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Bus Tickets: For every cancellation made by
passenger, more than 24 hours prior the beginning of the journey, has
only the possibility to change the date of travel, not the route. The
payment is not refundable. If the cancellation is within the 24 hours
prior the beginning of journey, there is no possibility to change the
travel date, and ticket is not refundable.
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Train Tickets: For every cancellation made by
passengers, more than 7 days before the date of travel, has only the
possibility of change the date of travel, not the route This change has
to be made directly by passenger, showing their e-tickets at the PeruRail Train
offices in Cusco. The payment is not refundable. If cancellation is
within the 24 hours prior the travel, there is no possibility to change
the date and ticket is not refundable. Tickets cannot be endorsed to
other passengers
Air or Land Transportations:
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IATA airlines or transport companies, have no
responsibility for any damage of passengers when they are not on board of
the airplane, train or bus.
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When tour or package includes a promotional air or land
fare, and passenger change the date of travel, must be subject to a penalty.
Documents:
Urgent Cancellations:
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In case of last minute cancellations or additional
information, please contact with Go2Peru's phone number (+511) 266-3438
(Lima – Peru).
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Out of office hours and weekends please contact (+511)
9935-02909
Baggage:
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Baggage transportation is limited to 44 lb (20 Kg) per
passenger for all the flights and local land carriers If there is no other
indication.
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The owners have the responsibility of their baggage,
unless the baggage has an own insurance.
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Small objects as video or photo cameras, binoculars,
bags, umbrellas, etc are responsibility of their owners, and is
recommendable to get an insurance.
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Is recommendable to carry all the baggage well closed and
with personal identification.
Hotels in Travel Programs:
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As it is shown in each program, the rates are fixed by
person, and by the number of night specified.
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The tour operator reserved the right to replace hotels of
the same category or higher.
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It is limited the number of single and matrimonial rooms.
Meals:
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In all flights and land transportation, meals and snacks
are given to passengers according to transport company
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Some tour programs include the meals specified in the
itinerary, these are described as: (B: Breakfast, L: Lunch, D: Dinner)
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All other meals are responsibility of the passenger.
Execution of Reimbursement of the Packages,
Tours, Accommodations or Transport Tickets:
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If for any reason out of our control, the Tourist
Services Operator Company stop bringing any service: hotels, meals and or
transportation as indicated in the travel program, a reimbursement will be
provided within 30 days of the client submitting a claim or write out
authorization from any of our local or foreign agents.
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Refunds for cancelations requested by passengers, will be
processed within 30 working days after received the passenger claim. The
refund will be subject to the penalties in each case.
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No claims will be considered if made later than 60 days
after termination of the tour.
Responsibilities and Obligations:
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Obligation of services non given due negligence from
Go2Peru or our personnel, will be limited to the real cost of the omitted
services and excludes all consequences or indirect costs.
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In that eventual case Go2Peru will make its best effort
to bring arrangements of similar value, subject to availability.
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Go2Peru is an intermediary between Tourist Services
Operator Company and passengers in the process of reservations and payment
of services. In case the company stops operating due internal labor
problems, greater force or other reasons, or the service provider declare in
economic insolvency under the with the formalities that the corresponding
Peruvian legislation demands, the refund of the non brought services under
the mentioned procedures and in the terms established by the Peruvian
authorities, for each specific case.
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Go2Peru when publish this tourist services, travel
programs, tours, air tickets, etc., is responsible to demand to the company
of services contracted, to provide the services and lodgings offered to the
passengers, as they are declared in the itinerary of the published program
and in our web site.
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The passenger accepts that Go2Peru has not obligation and
is not responsible for the services offered not provided in case natural
disasters, severe weather conditions or any other acts of nature or any
cases that cannot be anticipated. Also the passenger recognize that Go2Peru
will be no responsibility for the services offered not provided in case of
strikes, political manifestations or any public act outside the control of
Go2Peru. In this case the value of the contracted service will not be
reimbursable.
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If for any reason the transportation chosen by the
passenger (bus, flight, train, etc.) don't arrive to destiny at the date and
hour programmed for take tour or program reserved , Go2Peru and the Tour
Operator deny all responsibility for not bringing the tour or package
services; these services will not be reprogrammed. Tour Operator will bring
the services only from the portion considered after the arrival of
passengers. The portion of the program lost for this reason is not
refundable.
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Go2Peru, it's intermediaries and employees are not
responsible for loss, damage or injury related to services or accommodations
provided by the railroads, bus companies, tour companies, tour employees,
boat companies, airlines and or hotels. All of the above are subject to
local laws of the country where the services are provided.
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The tour operator reserves the right to alter the program
of any package / tour.
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Go2Peru will send all e-tickets and confirmations of
services through the e-mail given by passenger in the reservation form.
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